In partnership with
Dear Sentinels
What a week it has been! First, the University of Southampton has had me jump through all sorts of hoops, but it is for a good cause, though. 😉 Then, my TikTok channel got delayed because of the aforementioned situation with my University. But it is ready for you to sign up; you can find it here.
So in this edition, we will take an introductory look at the Flipper Zero. I say 'introductory' because over the next few weeks we will circle back to it, and I will be doing my own experiments. (Ethical, of course.) The Flipper Zero is a so-called digital multitool, and boy does it deserve that title. In the following investigative article, we will lay out the internal layout of Flipper Zero, the open-source nature of its software stack, and the ethical nature involved in using it. Then, we will return to an academic article on the adoption and future of the Fliper Zero. But first, though we have to pay the rent and the we present news from around the web for your viewing pleasure.
How much could AI save your support team?
Peak season is here. Most retail and ecommerce teams face the same problem: volume spikes, but headcount doesn't.
Instead of hiring temporary staff or burning out your team, there’s a smarter move. Let AI handle the predictable stuff, like answering FAQs, routing tickets, and processing returns, so your people focus on what they do best: building loyalty.
Gladly’s ROI calculator shows exactly what this looks like for your business: how many tickets AI could resolve, how much that costs, and what that means for your bottom line. Real numbers. Your data.
